How we use and protect your data (our Privacy Policy)
Our website is owned, managed and operated by in2interiors Ltd registered in England and Wales with company number 8620572 and whose registered office address is at 34 Aspen Gardens, Ashford Middx TW15 1ED. At in2interiors Ltd we are committed to protecting and preserving the privacy of our customers when communicating electronically with us.
This Policy explains when and why we collect personal information about customers who purchase from us, how we use it, the conditions under which we may disclose it to others and how we keep it secure. Whilst we will keep all of your personal information confidential, we reserve the right to disclose this information in the circumstances as set out within this policy. We confirm that we will keep the information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations in force from time to time.
Any questions regarding this Policy and our privacy practices should be sent by email to enquiries@in2interiors.co.uk or posted to 34 Aspen Gardens, Ashford Middx TW15 1ED. Telephone 01784 252900.
Who are we?
We are in2interiors Limited, a privately owned limited company.
How do we collect information from you?
We obtain information about you when you make an enquiry, request a quotation or order goods from us.
What type of information is collected from you?
In running and operating the business, we may collect and process certain data and information relating to you. Your privacy is important to us and we confirm that we will never release your personal details to any third party for their mailing or marketing purposes. The data that we collect is detailed below:
- The personal information we collect might include your name, address, email address, and telephone number. This information is recorded on our database and invoicing software and stored securely on a server.
- Information you provide to us by sending us a message through our website and information provided to us when you communicate with us electronically for any reason. If you contact us, we may keep a record of your email and other correspondence.
- Information that you provide us as a result of filling in forms on our website, such as registering for information.
If you make a purchase from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
IP Addresses
We do not collect any information relating to your IP address.
How is your information used?
We may use your information:
- to provide you with information relating to our services that you request from us;
- to provide you with information on other products that we feel may be of interest to you in line with those you have previously expressed an interest in via our website;
- To process a quotation, or order;
- to meet our obligations arising from any contracts entered into by you and us;
- to send you communications which you have requested and that may be of interest to you.
- for our internal purposes including statistical or survey purposes:
- to administer this website; and
- if you consent, to notify you of products or special offers that may be of interest to you.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments and send you email or deliver goods to you direct from one of our suppliers). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond in2interiors Ltd for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Third Party Product Providers we work in association with:
When you pay for goods or services using a credit/debit card over the telephone, your purchase is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
How Do I opt out?
You have a choice about whether or not you wish to receive information from us. We will not make contact with you unless you have opted in. If then, you no longer want to receive direct marketing communications or information from us about the in2interiors Ltd, then you can change your preferences or completely unsubscribe in one of two ways:
- Click the ‘unsubscribe’ or ‘change preferences’ link at the bottom of marketing emails sent to you
- Email enquiries@in2interiors.co.uk or telephone 01784 252900 and we will process your request within 7 days
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
Your Rights
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: enquiries@in2interiors.co.uk or write to us at: in2interiors Ltd, 34 Aspen Gardens, Ashford Middx TW15 1ED alternatively you can telephone us on 01784 252900.
You have the right to ask for a copy of the information in2interiors Ltd hold about you (we may charge £10 for information requests until 28th May 2018) to cover our administration costs in providing you with details of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 128 Bit encryption on SSL across the entire website. When you are on a secure page, a lock icon will appear in the address bar of modern web browsers such as Microsoft Edge and Google Chrome.
Once we receive your information, we make our best effort to ensure its security on our systems.
Profiling
We do not use profiling to collect your personal data and create a profile of your interests and preferences.
Use of ‘cookies’
Like many other websites, the in2interiors Ltd website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies are sometimes used to improve the website experience of a visitor to a website. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to pre-fill some information on forms and to enable us to see what people view on the website and for how long. The use of cookies enables us to improve our website, deliver effective marketing and offer a more personalised service.
We may also use the cookies to gather information about your general internet use to further assist is in developing our website. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.
It is possible to switch off cookies by adjusting your browser preferences or using a dedicated browser extension.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you were referred to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.
Those aged 16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
The information which you provide is not transferred outside Europe.
Third Party Processing
In2interiors Limited utilises the services of third party organisations to process your personal data. As the data controller, in2interiors Limited determines the purposes and means of the processing of your personal data. Where your data is processed by any third party on behalf of in2interiors Ltd, that third party is a processor under the GDPR. We confirm that we take steps in order to ensure that this data is processed lawfully under the law in accordance with each agreement that we have in place with each processor.
If you wish to see all third-party processors, please email enquiries@in2interiors.co.uk and we will promptly send you a current list.
Review of this Policy
We keep this Policy under regular review. This Privacy Policy is v1.0 and was last updated in March 2022.